Business Management, Vice President

GHRCS - Global HR Central Services

PURPOSE:

The Business Management, Vice President, plays a critical role liaising across HR Central Services teams and other key stakeholders to foster a holistic, systems approach for optimizing the intersections between people, process, and technology and proactively mitigating operational risk. This position establishes and sustains new global ways of working, including regular collaboration cadences, communication frameworks, and governance routines designed to cultivate consistent engagement, visibility, and operational discipline within constituent groups. The role employs strong relationship building and influence, strategic planning tools, and proven change management methodologies to promote a culture of trust, continuous improvement, and effectiveness.

EDUCATION:

- Degree in Business, Organizational Development, Psychology, or related field, or equivalent work experience equally preferable

WORK EXPERIENCE:

- Experience leading change initiatives across geographies, business units, and/or functions in financial services or other highly regulated environments
- Experience working in or exposure to human resources operational organizations
- Demonstrated skilled and leadership experience

FUNCTIONAL SKILLS:

- Strategic planning and execution
- Liaising to engage and bridge cross-functional teams
- Expertise in enterprise change management methodologies
- Stakeholder engagement and influence
- Communication and training program design
- Facilitation, coordination, and project management to drive work forward with alignment and transparency

FOUNDATIONAL SKILLS





- Take a people-focused, empathetic, design thinking approach
- Build trust across teams, levels, and cultures
- Maintain neutrality and objectivity to advocate for multiple perspectives without bias
- Communicate effectively
- Use analytical and critical thinking to identify multiple paths to success
- Operate strategically to support a culture of systems thinking and continuous improvement
- Exhibit and foster optimism, motivation, resilience, flexibility, and openness to others ideas
- Inspire innovation and value learning as a lifelong professional objective
- Demonstrate perseverance to drive and stabilize new ways of working
- Hold self and others accountable to commitments, outcomes, and service to the enterprise
- Collaborate with business functions and divisions to advance organizational objectives

RESPONSIBILITIES:

- Serve as liaison across HR Central Services teams and provider partners to ensure cross-functional alignment, seamless coordination, risk mitigation, escalation handling, and issue resolution
- Act as a neutral, agnostic facilitator ensuring balanced representation across stakeholders, advocating for multiple sides, and mediating discussions
- Facilitate team level problem solving forums to identify issues,



brainstorm possible solutions, and co create the path forward
- Foster a collaborative, people-centric culture that emphasizes transparency, accountability, and shared ownership of outcomes
- Drive cross-functional culture and change initiatives that strengthen employee experience, operational consistency, and organizational cohesion
- Create and maintain process-driven workflows that increase clarity, reduce friction, and improve execution across teams
- Hold teams accountable for delivering on commitments, following through on actions, and maintaining alignment with enterprise goals
- Design and implement integrated change strategies aligned with business transformation goals
- Build and manage stakeholder engagement plans to drive adoption and alignment
- Oversee communications within HRCS that support cohesive change narratives, partnering with GHR Communications and HR Solutions as appropriate
- Build GHR team capability through demonstrations and hands-on training in preparation for system and process change rollouts
- Lead command center and hyper care activities around rollouts, coordinating real time issue resolution
- Develop strategies to proactively manage resistance and foster a culture of change
- Partner with senior leaders to ensure alignment and sponsorship of change initiatives
- Establish and track KPIs to measure change progress
- Conduct post-implementation reviews and ongoing monitoring to assess effectiveness and foster sustainability
- Oversee risk identification and mitigation planning for change programs

📌 VP-HRCS Program Manager (Bengaluru)
🏢 MUFG Global Service
📍 Bengaluru