Introduction

The Manager – EDM will lead end-to-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services setting. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals.

Your Role And Responsibilities

- Oversee and manage the entire employee lifecycle processes including on-boarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
- Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs.
- Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations.
- Drive process optimization, standardization, and automation initiatives across the H2R value chain.
- Ensure compliance with organizational policies, audit standards, and data privacy norms.
- Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity.
- Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations.
- Identify and resolve operational challenges, implementing root-cause analysis and corrective actions.
- Prepare and publish metrics,



dashboards, and governance reports for leadership review.
- Coach, mentor, and develop team members to build a high-performing HR Operations function.
- Support transition and stabilization of new processes into the shared services model.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

- 8–10 years of total experience with a minimum of 4–5 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle.
- Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
- Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
- Demonstrated ability to manage metrics, SLAs, and continuous improvement projects.
- Strong analytical, problem-solving, and process-orientation skills.
- Excellent communication and interpersonal skills to work with cross-functional and global teams.
- Flexibility to work in night shifts (US time zone).
- Bachelor's degree in Business Administration, Commerce, or a related field.

Preferred Technical And Professional Experience

- MBA / PGDM in Human Resources preferred.
- Exposure to global HR service delivery and process transition environments.
- Experience in automation tools / HR analytics (Power BI, Tableau, etc.).
- Certification in Lean, Six Sigma, or Project Management.

📌 DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS (Bengaluru)
🏢 IBM
📍 Bengaluru