Job Description: Manager – OperationsRole OverviewWe are seeking an experienced and highly driven Manager – Operations to lead and manage high-volume backend processes with a focus on efficiency, accuracy, and scalability. The role requires solid leadership skills, process orientation, and the ability to build and manage teams while ensuring smooth day-to-day operations.Website: www.Itraceu.ComJob Location: Hyderabad (Work From Office)Job Type: Full-timeExperience: 3 to 5 YearsOffered CTC: up to 10 LPAKey ResponsibilitiesBuild, lead, and manage teams of 20–50 members across multiple functions.Define, document, and implement SOPs, process maps, and KPIs.Manage day-to-day backend operations with strict adherence to SLAs and quality metrics.Prepare and review MIS, dashboards,



and operational reports for management and clients.Conduct root-cause analysis on operational issues and implement long-term corrective actions.Partner with stakeholders and handle client escalations with professionalism.Deliver results in high-pressure environments with strict targets and deadlines.Desired Skills & Experience3-5 years of proven experience in operations management.Strong expertise in process definition, MIS/reporting, and KPI tracking.Hands-on experience managing high-volume operations.Excellent analytical skills with a problem-solving mindset.Superior communication skills – both verbal and written.Client handling and stakeholder management exposure.Ability to thrive in fast-paced, high-pressure environments.Preferred Industries / DepartmentsApplication ProcessingBackend OperationsBackground VerificationTransaction ProcessingQualificationsGraduate/Postgraduate in Business Administration, Operations, or related fields.Certification in Lean Six Sigma / Process Excellence (preferred, not mandatory).What We OfferAn opportunity to lead large-scale operations and deliver high-impact outcomes.An opportunity to be a part of India’s fastest-growing start-up in the field of Fraud-Risk and Due DiligenceA dynamic work environment with exposure to leading clients and industries.A culture of innovation, collaboration, and performance.

📌 Operations Manager (Hyderabad)
🏢 TraceRT Services Private
📍 Hyderabad