Role Summary Cognizant is seeking an experienced Business Analyst / Product Owner to support and drive digital transformation initiatives for asset management clients. The role requires strong expertise in business analysis, process transformation, Microsoft Dynamics 365 (D365), stakeholder engagement, and agile delivery across the end-to-end Utilities lifecycle. The individual will act as a bridge between business and technology teams, ensuring successful delivery of scalable business solutions. Key Responsibilities 1. Business Analysis & Product Ownership Elicit, analyse, and document business, functional, and non-functional requirements Translate business needs into epics, user stories, acceptance criteria, and process flows Manage and prioritize backlog aligned to business objectives and delivery timelines Define As-Is and To-Be processes across network delivery, construction, energization, and field operations Support solution design activities and ensure requirements traceability throughout delivery 2. Utilities & Asset Management Functional Expertise Work across key utility business processes including: Network delivery lifecycle, Construction and energization processes, Field service operations Drive standardization of delivery stages, workflows, and operating models Support business process optimization and operational efficiency initiatives Enable adoption of digital solutions across utility operations and business teams 3. D365 & Digital Transformation Collaborate with solution architects, developers, and testers to define scalable solutions Support integrations with: SharePoint and document management platforms,



Reporting and dashboard solutions, Enterprise systems and third-party applications Contribute to configuration discussions, data design, and solution validation activities 4. Stakeholder Management Collaborate with business leaders, operational teams, construction partners, field users, and IT teams Facilitate workshops, requirement gathering sessions, process walkthroughs, and solution demonstrations Manage stakeholder expectations and support decision-making throughout project delivery 5. Agile Delivery & Release Management Lead or support Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives Coordinate delivery activities across business and technical teams Drive UAT planning, execution, defect management, and sign-off activities Support deployment readiness, rollout planning, and post-go-live stabilization Contribute to continuous improvement and future product enhancements Required Skills & Experience Domain Expertise Robust experience in Energy & Utilities, Asset Management, or Field Service Transformation Experience working across end-to-end operational processes and service delivery models Understanding of utility network delivery, construction, maintenance,



or field operations Experience supporting business transformation and process optimization initiatives Business Analysis Expertise Proven experience in: Requirements gathering and analysis, Process mapping and modelling, User story and acceptance criteria creation Workshop facilitation and stakeholder engagement Ability to translate complex business challenges into actionable solutions Technical & Functional Skills Experience with Microsoft Dynamics 365 (Customer Service, Field Service, or related modules) Understanding of: Data flows and integrations, Reporting and dashboard solutions SharePoint-based document management Experience working closely with solution architects and development teams Product Ownership & Agile Strong Agile/Scrum experience, Proxy Product Owner experience preferred Ability to prioritize backlog based on business value and delivery objectives Experience supporting sprint delivery, UAT, and release management Preferred Qualifications MBA or equivalent qualification preferred Product Owner, Scrum Master, or Agile certifications Experience in Utilities digital transformation initiatives Exposure to Field Service Management platforms and operational technologies Key Competencies Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Workshop facilitation and consulting mindset Ability to work across cross-functional and geographically distributed teams Strong ownership, accountability, and delivery focus Customer-centric decision-making approach

📌 Field Service Transmission BA/PO - M/SM Level (India)
🏢 People First Consultants
📍 India