Job Description

Job Summary

We are seeking a dedicated and detail-oriented Manager of Cash Applications to oversee our daily accounts receivable and cash application operations. With 7 to 10 years of experience in order-to-cash (O2C) processes, you will be responsible for ensuring that all incoming payments are applied accurately and efficiently. You will lead a team of specialists, resolve complex payment discrepancies, support system enhancements, and ensure compliance with internal controls. The ideal candidate is a hands-on leader who can drive daily performance while identifying opportunities to streamline workflows.

Key Responsibilities

Operations Management

- Supervise the daily operations of the Cash Applications team, ensuring all customer payments (ACH, wire, credit card, lockbox) are processed and posted accurately within established SLAs.

- Act as the primary point of escalation for complex unapplied cash issues, short payments, customer deductions, and missing remittances.

- Manage and execute the month-end, quarter-end, and year-end close processes for cash applications, ensuring accurate ledger reconciliation.

- Collaborate closely with Credit, Collections, and Customer Service teams to resolve account discrepancies and improve customer account health.

Process Improvement & Systems





- Drive continuous improvement by analyzing current workflows, identifying manual bottlenecks, and implementing leaner processes.

- Support system upgrades and implementations (e.g., ERP updates, bolt-on automation tools) by participating in user acceptance testing (UAT) and providing operational insights.

- Monitor and optimize auto-match rules within the cash application system to increase straight-through processing rates.

Team Leadership & Development

- Manage, train, and mentor a team of cash application analysts and specialists.

- Set explicit performance goals, conduct regular 1:1s, and deliver annual performance reviews.

- Manage resource allocation, team schedules, and cross-training to ensure adequate coverage during peak periods and month-end close.

Compliance & Reporting

- Ensure all cash application activities comply with internal corporate policies, SOX controls, and accounting standards.

- Prepare and present weekly and monthly operational reports on key metrics (e.g., Unapplied Cash balances, SLA adherence, auto-hit rates) to senior finance leadership.

- Assist internal and external auditors by providing required documentation and explanations of cash application procedures.

📌 Manager- Cash Applications (Mumbai)
🏢 The Nielsen
📍 Mumbai