Job Description

As a Lead Customer Success Manager, you will manage a portfolio of strategic customers across ANZ, APMEA, and India, helping them maximize the value of their investment in Freshservice. You will act as a trusted advisor, driving product adoption, customer health, renewals, and long-term success while partnering closely with Sales, Support, Product, and Professional Services.

Key Responsibilities

- Manage strategic customer relationships throughout the post-sales lifecycle.
- Drive product adoption, customer health, and business outcomes for Freshservice (EX/ITSM).
- Build trusted relationships with IT leaders and executive stakeholders through regular business reviews.
- Proactively identify risks, develop success plans, and improve customer retention.
- Partner with Account Managers to identify expansion opportunities and maximize customer value.
- Collaborate with cross-functional teams to resolve customer issues and advocate for customer needs.
- Maintain deep product knowledge and guide customers on best practices and current capabilities.

📌 Lead - Customer Success (EX) Top Tier (Bengaluru)
🏢 FreshWorks
📍 Bengaluru