- Efficiently drive BKT-1 resolutions of overdue accounts of Retail Products
- Manage and motivate a team of tele-callers (8–10 typically) to meet daily productivity in terms of Calls, Contacts, PTPs and KPs in a dialer setting.
- Drive Right Party Contact (RPC) and Promise-to-Pay (PTP) effectiveness.
- Ensure timely follow-ups and accurate recording of customer interactions in the CollectionWorkz system.
- Conduct daily team huddles, review calls, and share performance feedback.
- Provide on-the-job coaching to improve negotiation, objection handling, and communication skills.
- Track attendance, productivity, and ensure adherence to shift timings and discipline.
- Coordinate with field collection team for cases requiring physical follow-up or escalation.
- Maintain and submit daily/weekly/monthly MIS reports on collection performance and team KPIs.
- Analyze call outcomes and identify trends in customer behavior.
- Ensure adherence to RBI Fair Practice Code, company collection policy, and data privacy guidelines.
- Monitor and minimize customer complaints related to collection calls.
- Support audits and ensure zero non-compliance findings.

📌 Team Leader - Telecollections Blr (India)
🏢 Financial services
📍 India