Customer Support Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted few hours ago

Job

Be an early applicant

About the job

Position Overview

We are looking for a responsive and customer-focused Customer Support Executive to manage day-to-day customer interactions for ILEM Japan across email, social media, and calls. The ideal candidate will be prompt, empathetic, and detail-oriented, ensuring every customer query is resolved efficiently while also supporting cart recovery efforts to help convert open carts into completed orders.

Roles & Responsibilities

Manage customer queries received through emails, social media, and calls, ensuring timely and accurate responses

Assist in addressing open cart calls, proactively reaching out to customers to help complete pending purchases

Resolve order, product, shipping, and payment related queries, escalating complex issues to the relevant team when needed

Maintain a friendly, professional, and on-brand tone across all customer touchpoints

Log and track customer interactions, complaints, and resolutions accurately in the CRM or helpdesk system

Follow up with customers to ensure queries and complaints are resolved to their satisfaction

Coordinate with logistics, operations, and marketing teams to resolve order and delivery related issues

Identify recurring customer issues and share feedback with the team to improve processes and reduce repeat queries

Support in achieving response time, resolution time, and customer satisfaction targets

Maintain updated knowledge of products, offers, and policies to provide accurate information to customers

Required Skills & Experience

1-3 years of experience in customer support, customer service, or a similar role,



preferably in e-commerce or D2C

Excellent verbal and written communication skills

Strong problem-solving skills with a patient and empathetic approach to customers

Ability to handle multiple queries across channels while maintaining accuracy and a calm demeanor

Comfortable making outbound calls, including for open cart and order follow-ups

Basic proficiency in MS Office/Excel; experience with CRM or helpdesk tools preferred

Ability to work in a fast-paced environment and meet response and resolution targets

Preferred Qualifications

Experience handling social media customer queries (Instagram, Facebook, or similar)

Familiarity with e-commerce platforms and order management systems

Exposure to cart recovery or tele-calling for sales conversion

Educational Qualification

Bachelor's degree in any discipline; specialization in Business, Communications, or related field is a plus

Key Competencies

Customer Communication

Query Resolution

Empathy & Patience

Multi-Channel Support

Process & Detail Orientation

Ownership & Accountability

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

📌 Customer Support Executive (Ahmedabad)
🏢 ILEM JAPAN
📍 Ahmedabad