- Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.

- Install, configure, and maintain operating systems including Windows and Mac and basic support for Linux systems.

- Install and maintain productivity applications and collaboration tools.

- Troubleshoot hardware, software, network connectivity, VPN, and email -related issues.

- Assist users with account access, password resets, and user account support.

- Support employee onboarding and offboarding including device setup and access provisioning.

- Maintain IT asset inventory and update asset management records.

- Assist in endpoint management activities such as system updates, patch management, and device monitoring.

- Perform antivirus monitoring and basic security checks on endpoints.

- Provide basic troubleshooting for LAN, Wi -Fi, and VPN connectivity issues.

- Maintain IT documentation and update support records through ticketing or issue tracking systems.

- Coordinate with internal IT teams or external vendors for issue escalation when required.

- Assist with vendor coordination for IT procurement including hardware purchases and software license tracking.