Associate - Telephonic Follow -Up (Lucknow)

Associate - Telephonic Follow -Up (Lucknow)

09 Aug
|
Important Business
|
Lucknow

09 Aug

Important Business

Lucknow

Job Title: Associate- Telephonic Follow-UP



Introductory Description:



Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn program through structured telephonic engagement. The role involves regular follow-up calls with ASHAs and families to collect birth and newborn outcome information, ensure continuity of care, and maintain accurate program records. Through timely follow-ups and accurate reporting, this position directly contributes to public health initiatives aimed at reducing neonatal mortality.



This is an entry level full-time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs.




Location: Lucknow (candidates must be based in or willing to work from Lucknow).



Key Responsibilities:




- Engage proactively with ASHAs and families through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care.


- Initiate outbound calls to families to follow up for counseling, well-being of newborns outcome gathering, collect pertinent information, and update relevant records.


- Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.


- Verify the accuracy of birth details reported by ASHAs.


- Coordinate with the health facilities for treatment of sick YIs and reporting.






- Ensure meticulous documentation of all calls and collected data within the database,updating of all birth notification forms in the designated systems.


- Assist in the systematic cross-verification of birth data against health facility records to identify and report any discrepancies.


- Maintain consistent and skilled communication with team to proactively address any challenges or issues encountered during the data collection process.


- Communicate with district and block stakeholders like administration and health facility teams.


- Document and prepare weekly/monthly reports.


- Update MIS and different data sheets.


- Provide support to health facilities team for newborn care improvement.


- Required Core Knowledge, Skills and Experience


- Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.


- Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.


- Proven ability to manage a high volume of calls and effectively prioritize and multitask.


- Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms.






- Proficient in MS Office like excel, word and presentation, can prepare detailed reports and share.


- Can work in harmony with the other team members in CEL.


- Excellent communication skills in Hindi.


- Understanding and skills in regional/local spoken in different regions of Uttar Pradesh.



EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is



desirable (1-2 years preferred).



EDUCATION: (a) Applicant should be a graduate or masters in a related field.



Note: Candidates who can join in 15 days max.









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📌 Associate - Telephonic Follow -Up (Lucknow)
🏢 Important Business
📍 Lucknow

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