Front Desk Manager / Property Manager – Zostel Delhi
Duration: 10 - 12 hours
Key Responsibilities:
- Managed front desk operations and ensured smooth day-to-day property functioning.
- Welcomed guests, handled check-ins and check-outs, and provided exceptional customer service.
- Responded to guest inquiries, complaints, and special requests promptly and professionally.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Managed reservations, cancellations, and room inventory using the Property Management System (PMS).
- Handled cash transactions, billing, invoices, and daily financial reconciliations.
- Trained, supervised, and scheduled front office staff to maintain service quality.
- Maintained accurate guest records and prepared operational and occupancy reports.
- Coordinated with vendors and supported inventory management for operational supplies.
- Ensured compliance with company policies, safety standards, and hospitality best practices.
- Key SkillsCustomer Service & Guest Relations
- Front Office Operations
- Complaint Resolution
- Team Leadership & Coordination
- Reservation & PMS Management
- Communication & Interpersonal Skills
- Cash Handling & Billing
- Problem Solving & Multitasking
- Time Management
- Microsoft Office & Administrative Support