09 Aug
|
Aye Finance
|
Bengaluru
09 Aug
Aye Finance
Bengaluru
A Customer Service Team Lead for Telesales manages and guides a phone-based team to hit sales targets while keeping clients happy. They train staff, monitor call quality, handle complex customer issues, and track daily performance metrics.
Lead the Team: Drive daily outbound or inbound calling operations to surpass monthly revenue and service goals.
Coach and Train: Train recent hires and provide regular, one-on-one coaching to fix performance gaps.
Monitor Quality: Listen to live or recorded calls to ensure agents follow sales scripts and deliver polite customer service.
Handle Escalations: Take over difficult client calls, resolve complaints, and fix service issues.
Track Metrics: Set individual and team targets for call volume, conversion rates, and customer satisfaction.
Report Results: Create performance reports and run daily or weekly review meetings for upper management.
📌 Team Leader (Bengaluru)
🏢 Aye Finance
📍 Bengaluru