Job Title: Customer Support Executive (Voice Process)
Roles & Responsibilities
- Handle inbound and outbound customer calls.
- Resolve customer queries and complaints professionally.
- Record customer interactions accurately in the system.
- Escalate unresolved issues to supervisors when required.
- Meet quality, productivity, and attendance targets.
- Follow company processes and deliver excellent customer service.
Eligibility
- 12th Pass or Graduate.
- Freshers can apply; some roles prefer 3–6 months of BPO experience.
- Positive communication skills in English; knowledge of Hindi or regional languages is an advantage.
- Basic computer knowledge and typing skills.
Key Skills
- Good verbal communication.
- Active listening and problem-solving.
- Customer service orientation.
- Basic MS Office/computer skills.
- Ability to work in shifts, depending on the process.
- Language fluency is mandatory
📌 Customer Support Executive (Bengaluru)
🏢 Vindhya e infomedia
📍 Bengaluru
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