Job Requirement: CRM Executive (Female)We are looking for a Female CRM Executive to handle customer coordination, internal follow-ups with the operations team, and payment follow-ups.

- Key Responsibilities Coordinate closely with the operations & production team regarding order status, dispatch, and timelines
- Regularly update customers on order progress, dispatch details, and delivery schedules
- Handle payment follow-ups with customers over phone and WhatsApp in a polite and qualified manner
- Maintain records of customer communication, pending payments, and commitments
- Resolve basic customer queries and escalate issues to management when required
- Ensure smooth communication between customers and internal teams




- Required Skills & Qualifications Good communication skills in Hindi and English (Marathi is an added advantage)
- Confident in calling customers for payment follow-ups
- Basic knowledge of MS Excel / Google Sheets for tracking orders and payments
- Organized, responsible, and follow-up oriented
- Ability to work independently and coordinate with multiple departments
- Experience1–3 years experience in CRM / Customer Coordination / Accounts Follow-up preferred
- Experience in manufacturing, trading, or B2B environment will be an advantage
- Work Location Office-based role

Day shift

📌 CRM Executive (Pune)
🏢 PHOENIX ENTERPRISES
📍 Pune