Shift Timings: Rotational and Night shifts (Should be flexible in shift timings)
About the Role:
Job Description:
Job Profile/Key Responsibilities
• Responsible for Policy administration and related services of Life or Annuity Insurance Policies
• Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
• Develops knowledge and skill in assigned work process (es) as well as general understanding of the client's business and objectives.
• Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
• Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals
Mandatory Skills:
• Candidates must possess positive communication skill – Both verbal and written