09 Aug
|
Hagnos Marketing and Consulting
|
Hyderabad
09 Aug
Hagnos Marketing and Consulting
Hyderabad
- Make outbound calls to customers regarding overdue EMIs and pending payments.
- Follow up with customers for timely repayment and PTP (Promise to Pay) commitments.
- Handle customer objections and negotiate suitable repayment solutions.
- Explain outstanding dues, payment schedules, and available repayment options.
- Follow up on broken PTPs and bounced EMI cases.
- Maintain accurate customer interaction and payment records in the CRM/dialer.
- Achieve assigned daily, weekly, and monthly collection targets.
- Coordinate with field collection and backend teams wherever required.
- Handle customer queries and payment-related concerns professionally.
- Escalate critical or high-risk accounts to the concerned senior/team leader.
- Ensure all collection activities are conducted professionally and in accordance with company policies and applicable regulatory guidelines.
📌 Collection Specialist (Hyderabad)
🏢 Hagnos Marketing and Consulting
📍 Hyderabad