Job Profile – Female TelecallerPosition: Telecaller / Customer Relationship Executive

Company: Garvita Agencies

Location: Jaipur, Rajasthan

Department: Sales & Customer Relationship

- Job ResponsibilitiesCustomer Calling & New Business GenerationRegularly call existing and potential customers to introduce our products and services.
- Generate new business opportunities through telephonic communication.
- Understand customer requirements and identify their product needs.
- Follow up with new customers and convert enquiries into orders.
- Order & Price CommunicationShare updated product prices, offers and schemes with customers.
- Inform customers about new products and newly available stock.
- Coordinate with the sales team for customer requirements and order generation.
- Payment Follow-upRegularly follow up with customers for outstanding payments.
- Maintain proper records of pending payments and payment commitments.
- Coordinate with the accounts team regarding payment status.
- Ensure timely follow-up until outstanding amounts are received.
- Customer Relationship ManagementMaintain good relationships with existing customers through regular communication.
- Take customer feedback regarding products, prices and service.




- Resolve basic customer queries or coordinate with the concerned department for resolution.
- Maintain proper records of customer calls, enquiries, orders and follow-ups.
- Daily ReportingMaintain daily calling and follow-up records.
- Prepare reports of new leads, orders generated, outstanding payment follow-ups and customer responses.
- Achieve daily and monthly calling and business-generation targets assigned by management.
- Required SkillsGood communication skills in Hindi and basic English.
- Confident and polite telephone communication.
- Basic knowledge of MS Excel / computer operations.
- Good follow-up and convincing skills.
- Customer-friendly attitude.
- Ability to maintain proper records and work according to assigned targets.
- Prior experience in telecalling, sales, FMCG/HORECA or customer handling will be an advantage.
- Key Performance Areas (KPI)Current customers generated.
- New business/orders generated through calling.
- Number of productive customer calls.
- Outstanding payment recovered through follow-up.
- Customer retention and regular order generation.
- Daily calling and follow-up report accuracy.

📌 Telecaller (Jaipur)
🏢 Garvita Agencies
📍 Jaipur