- Key Roles & ResponsibilitiesOversee the overall operations of all café outlets.

- Ensure smooth daily operations and SOP compliance.
- Drive sales, profitability, and operational efficiency.
- Monitor food quality, service standards, hygiene, and FSSAI compliance.
- Lead, mentor, and evaluate Café Managers and outlet teams.
- Plan manpower requirements and coordinate recruitment with HR.
- Control food cost, labor cost, inventory, and wastage.
- Review outlet performance through sales and MIS reports.
- Resolve escalated customer complaints and improve guest satisfaction.
- Coordinate with Procurement, Kitchen, Finance, HR, and Marketing teams.
- Conduct regular outlet visits, audits, and corrective action reviews.
- Ensure timely training and development of café employees.




- Achieve business targets and implement continuous process improvements.

- Qualification-
- Bachelor's degree in Hotel Management, Hospitality, or Business Administration.
- MBA is an added advantage.

- Experience-
- 8–12 years in café, restaurant, or hospitality operations.
- Minimum 3–5 years of experience managing multiple outlets

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- Key SkillsMulti-
- outlet operations management
- Team leadership
- Sales & business development
- Cost and inventory control
- Customer service excellence
- Problem-solving and decision-making
- Robust communication and analytical skills

📌 Senior Cafe Operation (Bengaluru)
🏢 Grub Group
📍 Bengaluru