Product Support Specialist (Hyderabad)

Product Support Specialist (Hyderabad)

09 Aug
|
Diyos Infotech Private
|
Hyderabad

09 Aug

Diyos Infotech Private

Hyderabad

Product Implementation Specialist (Male)

Company: Diyos Infotech Private Limited

Experience: 5–10+ Years

Age Preference: 30+ Years

Gender: Male

Joining: Immediate Joiner Preferred

Salary: Best in the Industry (Based on Experience & Performance)

Job Summary

We are looking for an experienced Product Implementation Specialist who can successfully implement SaaS-based software solutions, manage client relationships, and provide end-to-end implementation support. The ideal candidate should possess excellent communication, stakeholder management, and product presentation skills while handling both client visits and in-house implementation activities.

Key Responsibilities

Implement and deploy SaaS-based software solutions for clients.

· Conduct product demonstrations, onboarding, implementation, and user training.

· Visit client locations for implementation, requirement gathering, and support (50% Field Work).

· Coordinate with internal technical, development, and support teams.

· Understand customer business processes and recommend suitable product solutions.

· Provide post-implementation support and resolve customer queries.

· Build and maintain strong client relationships.

· Manage stakeholder expectations and ensure successful project delivery.

· Handle vendor and client support activities efficiently.

· Prepare implementation documents, reports, and project updates.

· Ensure customer satisfaction throughout the implementation lifecycle.

Required Skills

Strong knowledge of SaaS Applications and Product Implementation.





· Strong HRMS Software knowledge will be an added advantage.

· Experience in Vendor & Client Support.

· Excellent communication, presentation, and convincing skills.

· Strong stakeholder management and customer handling abilities.

· Good business understanding and analytical thinking.

· Fast learner with excellent problem-solving skills.

· Professional personality with a customer-centric approach.

· Ability to work independently and manage multiple client implementations.

Qualification

Any Degree (B.A., B.Com., B.Sc., BBA, BCA, B.Tech., B.E., or equivalent)

· Arts Graduates are encouraged to apply.

· MBA will be an added advantage.

Eligibility Criteria

Minimum 5–10+ years of relevant experience in Product Implementation, SaaS Products, Client Support, or Software Solutions.

· Candidates must be from Hyderabad.

· Must be fluent in English (Mandatory), Hindi, and Telugu.

· Must own a Bike or Car for client visits whenever required.

· Willing to travel across Hyderabad for customer meetings and implementations.

Work Pattern

50% Client Visits (Field Work)

50% In-House Product Implementation & Coordination

Preferred Candidate

Immediate Joiner.

· Strong interpersonal and relationship management skills.

· Excellent understanding of client business requirements.

· Self-motivated, responsible, and result-oriented qualified.

How to ApplyInterested candidates who meet the above criteria are encouraged to apply immediately.

? Contact: (phone hidden)

? Email: [email protected]

📌 Product Support Specialist (Hyderabad)
🏢 Diyos Infotech Private
📍 Hyderabad

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