Key Responsibilities
- Answer inquiries: Respond to customer questions via phone.
- Resolve issues: Troubleshoot problems, handle complaints.
- Maintain records: Document all customer interactions and account updates in the company database.
- Share product knowledge: Give accurate details about company products, services, and policies.
Required Skills and Qualifications
- Communication: Transparent speaking and writing skills with active listening.
- Empathy: Patience and kindness when dealing with frustrated customers.
- Problem-solving: Ability to think fast and find practical solutions.
- Tech literacy: Basic comfort with computers, CRM software, and helpdesk tools.
- Education: High school diploma or equivalent.
- Freshers are welcome to apply
- Contact-Omar ((phone hidden))
[email protected]
📌 Customer Service Executive (Mumbai)
🏢 Tech Mahindra
📍 Mumbai