- Identify staffing requirements from the principal employer and provide appropriate personnel based on the demand.
- Collaborate with team leads (TLs) and supervisors to ensure adequate staffing levels.
- Track and monitor staff performance and availability for optimal deployment.
1. Attendance and Reporting:
- Track daily attendance and ensure accuracy in reporting.
- Mark attendance and provide replacements for absent staff proactively.
- Prepare and send daily attendance reports to the MIS team and Operations Manager.
1. Coordination and Communication:
- Act as a liaison between the principal employer and internal teams to address operational needs.
- Proactively identify and solve problems, ensuring seamless service delivery.
- Reconcile monthly attendance and reports with the principal employer's team leads.
1. Staff Training and Development:
- Train staff on operational standards and expectations.
- Conduct periodic refreshers to ensure staff compliance with organizational SOPs.
1. Operational Efficiency:
- Monitor staff movements and ensure timely replacements as needed.
- Work closely with supervisors to maintain service quality and adherence to protocols.
- Implement checklists, processes, and KPIs to optimize operations.
1. Problem-Solving and Proactive Management:
- Anticipate potential challenges in operations and implement preventive measures.
- Address and resolve issues reported by the client or internal teams promptly.