Job Title: Information Retrieval Officer (IRO) – Inbound Voice ProcessCompany: Justdial

Location: Chennai

Employment Type: Full time

About JustdialJustdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role OverviewWe are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details — with no sales targets involved.

- Key ResponsibilitiesHandle inbound customer calls courteously and professionally.
- Assist callers by providing precise and relevant information based on their queries.
- Retrieve and share data related to products, services,



locations, and contact details.
- Ensure every call meets quality and response time standards.
- Maintain professionalism, patience, and empathy while handling customer interactions.
- Eligibility CriteriaQualification: 12th Pass or Any Degree (with or without arrears).
- Age Limit: Up to 28 years.
- Skills Required:
- Excellent verbal communication in English and regional language.
- Good listening skills and attention to detail.
- Basic typing and computer handling ability.
- Strong telephone etiquette and customer service orientation.
- Why Join Justdial?No sales targets – purely informational support role.
- Great platform for freshers to start their customer service career.
- Opportunity to work with India’s most trusted local search brand.
- Structured training and supportive work environment.

📌 Information Retrieval Officer (IRO) (Chennai)
🏢 Just Dial
📍 Chennai