- Lead, mentor, and supervise the Malayalam telecalling team to achieve daily, weekly, and monthly targets.
- Monitor calling quality, provide feedback, and conduct training sessions when necessary.
- Handle escalated customer queries and resolve issues efficiently.
- Prepare performance reports and review metrics with management.
- Maintain discipline and a positive working workplace on the floor.
📌 Telecalling Team Leader - Female (Thiruvananthapuram)
🏢 ONE SHOPPY
📍 Thiruvananthapuram
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