About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives With an impressive client roster including industry leaders such as Uber Adani Hero Amul Reliance Intel and NoBroker we are dedicated to delivering cohesive and efficient work experiences As a dynamic company we value teamwork technological excellence and a passion for problem-solving About the Role Join Unolo s dynamic team as a Customer Success Manager where you ll drive customer retention expansion and advocacy You ll serve as the primary point of contact for key accounts ensuring customers maximize value from our platform while building long-term strategic relationships Key Responsibilities Manage customer relationships through proactive engagement regular check-ins and strategic account planning Drive onboarding and adoption by guiding new customers through implementation and providing product training Monitor customer health metrics to identify risks opportunities and expansion potential Collaborate cross-functionally with sales product and support teams to ensure seamless customer experiences Achieve retention and growth targets through strategic account management and upselling initiatives Gather customer feedback and insights to inform product development and company strategy Required Qualifications Experience Education 2-3 years in customer success account management or customer-facing roles in B2B SaaS Bachelor s degree in Business Marketing Communications or related field Proven track record in client retention and revenue growth through account expansion Technical Core Skills CRM proficiency Zoho HubSpot and advanced MS Office skills Robust analytical abilities with experience in data analysis and SaaS metrics Exceptional communication and presentation skills for diverse stakeholders Project management capabilities to handle multiple accounts simultaneously Customer-centric mindset with genuine passion for customer success Success Metrics Performance measured by customer retention rates Net Revenue Retention NRR customer satisfaction scores NPS CSAT product adoption metrics and onboarding efficiency Job Type Full-time Pay 50 000 00 - 80 000 00 per month Benefits Health insurance Provident Fund Work Location In person