Job Summary We are seeking a detail-oriented and proactive L1 Support Engineer to provide first-line technical support to end-users resolve routine IT issues and ensure smooth operation of systems and networks This role serves as the initial point of contact for all IT support queries Key Responsibilities Respond to user requests via ticketing systems email or phone Troubleshoot hardware issues laptops desktops printers peripherals Assist with basic network support LAN WAN Wi-Fi IP address issues Provide support for MS Office email configuration Outlook Thunderbird and other common applications Log categorize and prioritize incidents escalate to Techwe teams when required Perform routine maintenance and software updates Manage user accounts passwords and permissions in Active Directory O365 Maintain asset inventory and documentation Assist in onboarding offboarding of employees device setup access provisioning Monitor system health and report abnormalities Required Skills and Qualifications Diploma or Bachelor s degree in Computer Science IT or related field 1-2 years of experience in desktop helpdesk support Basic knowledge of Windows OS MS Office and network troubleshooting Familiarity with antivirus ticketing tools like Freshdesk ServiceNow etc Good verbal and written communication skills Ability to follow processes and work under minimal supervision Customer-service oriented attitude Job Type Full-time Pay 400 000 00 - 600 000 00 per year Advantages Health insurance Work Location In person

📌 It Suppory Engineer (Karnataka)
🏢 Sati Exports India
📍 Karnataka