Key Responsibilities Contact customers through phone calls WhatsApp and remind them about overdue payments Explain outstanding EMI penalty and due dates clearly to customers Convince customers to make payment within the committed timeline Provide payment link to customers and follow up until payment confirmation Maintain daily follow-up tracker and update customer responses on CRM Excel sheet Coordinate with team leader for escalated dispute cases Identify fraud or skip customers and mark the case accordingly Help customers with settlement waiver or loan closure process Required Skills Qualifications Minimum 12th Pass Graduate preferred Good communication skills Hindi English regional language Prior experience in tele-collection Basic computer knowledge Excel M S word CRM Negotiation and convincing skills Ability to work under target pressure Job Types Full time Permanent Fresher Pay 15 000 00 - 40 000 00 per month Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Work Location In person