Team Lead - BPO Non-Voice Location Infopark Kakkanad Kochi Shift Night Shift Monday-Friday Salary Up to 6 5 LPA Education Bachelor s Degree Mandatory Responsibilities Lead mentor and manage a team within a BPO non-voice process Ensure team performance through effective coaching motivation and conflict resolution Monitor and control shrinkage and attrition levels Handle escalation mails when needed Drive operational efficiency and meet SLA targets Requirements Minimum 5 years of experience in any BPO Non-Voice Minimum 2 years of proven experience managing a customer service team Inbound call or chat experience is mandatory Robust knowledge of shrinkage and attrition management Excellent leadership communication and problem-solving skills
📌 Team Lead – Bpo (non-voice) (Ernakulam)
🏢 advenxa
📍 Ernakulam
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