Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services Support the infrastructure service management lifecycle ensuring client satisfaction and management of risk to services Provide operational support ensuring production systems and devices are online and available Must have skills Microsoft Active Directory Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary The Team Lead Tower Security Lead is responsible for managing the Directory Management application and its infrastructure This role involves leading a technical team ensuring service delivery within defined SLAs driving continuous improvements and acting as a subject matter expert in Active Directory and related technologies The position requires hands-on technical expertise leadership capabilities and coordination with cross-functional teams and vendors Roles Responsibilities o Lead and manage the Directory Management team and ensure delivery of agreed scope o Administer and support directory services including incident resolution and problem analysis o Monitor infrastructure health and respond to outages per SLA o Generate audit and service level reports maintain incident documentation o Implement enhancements and integrate new applications o Manage data replication backup restore and disaster recovery procedures o Conduct training knowledge transfers and maintain technical documentation o Participate in Change Control Board meetings and validate change requests o Maintain directory schema password policies and perform impact analysis of releases o Liaise with vendors and represent the team for technical issues o Lead implementations and provide strategic directions to the team Professional Technical Skills o Expertise in Microsoft AD o Strong problem diagnosis and root cause analysis skills o Experience in designing directory topology schema and security elements o Experience in IAM Identity Access Management authentication and provisioning o Understanding of monitoring tools and service management metrics o Strong communication and documentation skills o Experience working with global remote teams o Certifications Preferred Vendor certifications in Directory Management TIL or equivalent and Certifications in Identity Access Management tools Additional Information o Experience Minimum 6 years in directory services 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse workplace We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 It Service Management Representative (Gurugram)
🏢 Accenture
📍 Gurugram