The Impact of a Business Applications Adminstrator We are seeking a highly skilled and experienced Salesforce Admin Developer to join our team In this crucial role you will be responsible for both the day-to-day administration and custom development of our Salesforce platform The ideal candidate is a proactive individual who can not only manage and maintain the system but also drive projects from conception to completion translating business needs into tangible solutions that enhance our platform and support a user base of over 2 000 licenses What You ll Do Lead and manage Salesforce projects from requirements gathering through to deployment ensuring timely delivery and valuable business results Design develop and deploy custom solutions on the Salesforce platform using Apex Visualforce and Lightning Web Components with a preference for declarative development Provide global end-user support including system configuration complex formulas and maintenance Proactively assist users with best practices to enhance their knowledge of Salesforce Design document build test and deploy enhancements to Salesforce including custom objects page layouts flows reports and complex dashboards Understand and analyze business objectives and functional requirements translating them into technical Salesforce solutions that account for integrations and other downstream impacts Proven ability to build and enhance customer support portals using Salesforce Experience Cloud focusing on case deflection self-service comprehensive knowledge base Administer all aspects of the Experience Cloud environment including user administration content management and the configuration of complex security models using sharing sets roles and profiles for external users Manage and configure all aspects of Service Cloud including Case Management Entitlements Milestones Omni-Channel Email-to-Case Web-to-Case and the Service Console Identify and analyze business risks inefficiencies issues and opportunities related to Salesforce Train and support our internal user base of over 2 000 licenses Ensure all work adheres to our IT guidelines standards methodologies and frameworks Manage and maintain integrations with other systems using APIs and web services Participate in code reviews to ensure code quality adherence to best practices and scalability What you will bring to Coupa 4-6 years of experience as a Salesforce Administrator Developer A strong understanding of Salesforce best practices both declarative and programmatic Experience responding to production support requests and troubleshooting issues including debugging Apex and other custom code Proficiency in Apex Visualforce and Lightning Web Components Experience supporting Service Cloud and Experience cloud environments is a must Experience with Salesforce APIs REST SOAP etc for building integrations Excellent customer service skills with a demonstrated ability to influence stakeholders and exceed customer expectations Strong project management and documentation skills with the ability to effortlessly multitask while driving projects and ensuring timely delivery Technical proficiency in custom objects validation rules flows reporting dashboards assignment rules email2case and advanced formula fields Proven experience with business process optimization Strong accountability teamwork and initiative Excellent written and verbal communication skills Certified SFDC App Builder or Administrator is required Salesforce Platform Developer I certification is a plus A robust understanding of Fedramp environments is a plus Experience with Coveo or other Federated Search platform is a plus

📌 Business Applications Developer/admin (Pune)
🏢 Coupa Software
📍 Pune