Date Posted 2025-11-12 Country India Location MK Towers 27 Longford Road Shanti Nagar Bangalore - 560 027 India Indian HO approval No is IND-IP-R-25-114 Replacement for Manjunath G Terminated - Supervisor - Service Bangalore Supriya Responsible for aprox 400 units NOE business Job Title Field Supervisor - Service Location Bangalore Edu Diploma in Eng BE Role Overview The Technical and Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts This role will involve opportunities to meet new customers work independently You will report to the Sr Service Manager who will provide you with access to mentorship training growth and development opportunities across our highly resilient world changing business On a typical day you will This section should describe the core functions of the role and pull the reader in Well-crafted statements will address only one responsibility at a time and are typically only one sentence each Field Supervisor - Service Location - BangaloresOverall responsible for service revenues from the area Including setting their annual business targets and periodical reviews to achieve the results Drive excellence in field operations through employees Ensure that Lifts Escalators are maintained at job sites in various locations as per the SLA with customers The position will be responsible for Techno Commercials for 400 units Enhance field productivity Sub Con Management and Development to support field operations Maintain cordial relations with Customers Coach and develop internal talents for taking up higher responsibilities in the organization Drive service transformation initiatives in the area Drive weekly and monthly reviews on forecast vs actuals with the team on Commercial parameters Monitor Employee s daily activity Monitor PPM activities and avoid Missed services Carry out an Annual equipment survey AES of the elevators as per the suggestive list Schedule and plan for Return Audit copies and AES Copies as per plan Plan non-Price visit to customers Visit job sites Periodical visits to all Key customers and maintain CRM Receivable Management - day-to-day updates to Zonal Head Finance Work towards customer delight and customer appreciation Tracking of all customer complaints and speedy response resolution MIS Reporting Review with the team Should have 8 to 12 years experience in customer handling roles Good communication customer service skills Should be hands-on with MS Office Should have good analytical skills If you live in a city chances are we will give you a lift or play a role in keeping you moving every day Otis is the world s leading elevator and escalator manufacturing installation and service company We move 2 4 billion people every day and maintain approximately 2 4 million customer units worldwide the industry s largest Service portfolio You may recognize our products in some of the world s most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers We are 72 000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company When you join Otis you become part of an cutting-edge global industry leader with a resilient business model You ll belong to a diverse trusted and caring community where your contributions and the skills and capabilities you ll gain working alongside the best and brightest keep us connected and on the cutting edge We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs Today our focus more than ever is on people As a global people-powered company we put people - passengers customers and colleagues - at the center of everything we do We are guided by our values that we call our Three Absolutes - prioritizing Safety Ethics Quality in all that we do If you would like to learn more about environmental social and governance ESG at Otis click here Become a part of the Otis team and help us Buildwhatsnext Otis is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law To request an accommodation in completing an employment application due to a special need or a disability please contact us at careers otis com