JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Manager- Quality Compliance Account Management - Work Dynamics INDIA APAC What this job involves Role Purpose Overall responsibility and accountability for the development and institutionalization of the Business Assurance program in the account Guarantees the continual compliance to JLL policies procedures Strategic and tactical responsibility for implementing Business Assurance Framework so as to improvise processes for IFM Operations minimise risks Work closely with internal and external key stakeholders Responsible for all areas of the Business Assurance for the geography assigned Monitor and report Key Performance Indicators for the program This role reports to Min Qualification B Tech in Electrical Mechanical Min 6 years of Exp with MBA preferable Certifications like Lean Six Sigma Green or Black Belt IGBC BEE is preferable Experience To further specify our requirements we are seeking candidates with an industrial background particularly from sectors Power steel FMCG Pharmaceutical FM companies like Vedanta Jindal Bhusan Dr Reddy lab Dell Reliance etc Practical theoretical knowledge on 5S TPM Lean Six sigma DMAIC methodologies operational business excellence model IMS including QMS EMS EnMS OHSAS etc Lead the implementation and maintenance practices of QMS standards like ISO 9001 2015 EMS EnMS OHSAS etc Expertise in TPM Implementation for developing strategies by KPI formation linking with all 8 TPM pillars Responsible to develop and customize the pillar wise audit sheets TPM annual business plan Responsible for review monitoring of operational overhead budget of operations maintenance Responsible for process improvements by audits SOP SMP WI audit etc Directed end-to-end Lean Six Sigma projects with measurable financial impact Implemented policy management and KPI monitoring systems aligning departmental goals with organizational strategy Responsible for executing timely CAPA engineering tasks analyse data sources and contribute to FMEA RCA for effective quality problem-solving Responsible for Energy mapping conservation activities Ability to communicate effectively interface and influence multiple levels of executives and a broad range of internal and external customers Strong cultural alignment unwavering ethical standards drives excellence and innately collaborative Operates with a sense of urgency Influencing and Team work Ability to influence others and move toward a common vision or goal Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Analytical Skills Has a structured approach to problem solving with a natural inclination for systems thinking planning strategy and tactics Experience qualification in Design Thinking will be of advantage Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done Flexible and adaptable able to work in ambiguous situations Resilient and tenacious with a propensity to persevere What this job involves Development Implementation of Business Assurance Framework Overall responsibility for Business Assurance activities for the assigned geography for IFM business Implement improvise policies processes and procedures to aid and improve business performance Evaluate the risks faced by the business and take action to mitigate and develop opportunities Contribute to overall business strategy for Risk Management and Business Assurance Responsibilities The role will require Creating a annual review plan for the business in the geography in concurrence with the leadership of the geography Conducting On site Business Assurance reviews in line with the framework the laid down policies procedures Study the contracts identify if there are any risks that need to flag in the contracts and contractual delivery Interaction with the site teams cross functional SMEs relevant for the sites discuss the audit findings Create review reports discuss the findings with the site teams arrive at the actions required for close the points Create dashboards for the leadership discuss the findings with the leadership of the geography monthly Implement recent risk control processes and systems where appropriate Assist in continuous improvement activities throughout the business ensuring that risks are prevented and that customer requirements are met without any problems resolved effectively and economically Ensure that corrective actions are delivered and non-compliance issues are resolved on time Liaise with the account management enablement teams in each region to ensure any account assurance programme actions are recorded and tracked through to resolution and coaching and guidance is provided as and when required Work with account management enablement and SMEs to create improvement plans and close out audit findings Track any policy changes within JLL and log any revisions to the existing operating processes and ensure any changes revisions are communicated Develop a training materials for Business Assurance for employees at all levels carry out trainings as when required Share an update on the lessons learnt to all the account teams from the audits conducted Work with the transition leader to ensure that the Business Assurance framework minimum standards are included in all transitions and in place for go-live Every day is different and in all these activities we d encourage you to show your ingenuity Sound like you To apply you need to be The candidate should have a technical mindset and proven leadership and management skills with the ability to engage negotiate and manage key stakeholders S he should be a confident professional with the ability to interact at all levels have excellent communication interpersonal and influencing skills as well as excellent analytical and problem-solving abilities The candidate should be results orientated with ability to plan and deliver against deadlines Should have an appreciation of and an ability to positively resolve issues arising from different cultures What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together