About Atos Group Atos Group is a global leader in digital transformation with c 67 000 employees and annual revenue of c EUR10 billion operating in 61 countries under two brands Atos for services and Eviden for products European number one in cybersecurity cloud and high performance computing Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered end-to-end solutions for all industries Atos Group is the brand under which Atos SE Societas Europaea operates Atos SE is listed on Euronext Paris The purpose of Atos Group is to help design the future of the information space Its expertise and services support the development of knowledge education and research in a multicultural approach and contribute to the development of scientific and technological excellence Across the world the Group enables its customers and employees and members of societies at large to live work and develop sustainably in a protected and secure information space Role ServiceNow IRM Developer Location Pune Mumbai Bangalore Chennai Shift Time 6 30 PM - 3 30 AM IST Job Overview Summary of Position The primary role of a Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements propose solutions to business problems and lead the technical delivery of the chosen solution If you have a strong and proven background in Service Management technical delivery in one or more of the following areas we want to hear from you Your X Factor Primary focus area ServiceNow IRM Secondary areas ITIL ITAM ITOM CMDB GRC ITSM Other focus areas HP Service Manager BMC Remedy SaaS Solutions Web Technologies XML HTML JavaScript Web Services etc Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to needs versus wants Working with the Client this requires thought leadership in transforming solutionized requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology ServiceNow HP etc process gaps ITSM ITIL and cultural challenges people Working with the Pre-Sales and Technical Architecture functions to support validate and help deliver client presentations workshops and responses to technical and business enquiries Proven hands-on technical delivery including development testing and implementation of cost-effective ServiceNow solutions using a number of technical skills such as HTML XML JavaScript AJAX Integrations web services SOAP email MID etc Minimum Required Skills Experience in providing creative solutions to business problems and working with IT Service Management ITIL an IRM processes metrics and key performance indicators Must have solid understanding and experience in using several web technologies such as HTML CSS XML JavaScript AJAX and developing integrations with the ServiceNow platform using web services SOAP email MID plugins Knowledge of technical components such as LDAP VPN SSL and other such technologies Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Our Offering Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment Wellbeing programs work-life balance - integration and passion sharing events Attractive Salary and Company Initiative Benefits