Skill required Procure to Pay - Invoice Processing Designation Procure to Pay Operations Associate Qualifications BCom Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do The Role The incumbent should be having good knowledge of Accounts payable lifecycle and will be responsible for o Ensure timely completion of work allocations related to IP Helpdesk o Manage the daily operations related communications interactions with internal client stakeholder both by e-mails and calls as well o He she must have worked in Accounts payable invoice processing AP helpdesk activities for international client BPO organization o Actively participating the client calls and provide required resolution inputs to leads Functional Responsibilities o understanding of AP Invoice processing Helpdesk process and in good knowledge of PO Non-PO Utility invoices freight payments etc o Achieve 100 accuracy productivity for activities in scope o Perform quality check for invoices AP helpdesk queries responded and share the results with SME o Must be able to analyze customer queries and work with query desk in closing invoice query o Analyze the AP helpdesk query complaints and provide resolution to drive towards closure o Interaction with client SMEs Lead for daily work and process related issues o Work on hold invoices resolutions received raise appropriate queries if required o Must possess good communication skills both e-mail and oral o Participate in the weekly daily calls with Client SMEs and ensure timely action on pending action items o Generate lean ideas and provide inputs to process leads for improvement opportunities in process o Generate lean ideas and improvements in process and delivering the improved process controls productivity accuracy What are we looking for oClient Management oReporting Analytics Qualifications o Minimum 2 5-3 years of AP experience in Finance Accounting function o BPO experience will be an added advantage but not mandatory o Minimum bachelor s degree in finance accounting or related field o Positive knowledge of AP invoice processing Helpdesk concepts o Should be able to work in any of the sub-processes System applications o Experience of working in SAP ERP would be preferred and added advantage o Sound knowledge of MS Excel word o Having advanced excel knowledge would be an added advantage oMicrosoft Excel oMicrosoft Excel VBA Programming Communication Interpersonal skills o Ability to interact with customers for daily operational activities with client SME o Excellent in communication skills both oral and written as need to interact with suppliers internal stakeholders via calls and e-mails o Closely work with team lead to drive process organizational initiative o Must be able to communicate both orally and in writing to with client AP SME suppliers on AP helpdesk queries invoice status and provide the required resolutions Roles and Responsibilities oIn this role you are required to solve routine problems largely through precedent and referral to general guidelines o Your expected interactions are within your own team and direct supervisor o You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments o The decisions that you make would impact your own work o You will be an individual contributor as a part of a team with a predetermined focused scope of work o Please note that this role may require you to work in rotational shifts BCom