Job Title Suggestion Customer Support Manager - Fintech Industry Location Golf Course Extension Road Sector 66 Gurugram In-office role Experience 10-15 years Note Minimum last 5 years in customer support Head roles within fintech or financial services About Company The company is a rapidly growing fintech firm based in Gurugram dedicated to providing secure scalable financial technology services Our customer support team is a core pillar ensuring customer satisfaction and fueling growth Role Overview We are looking for an experienced Customer Support Manager who will manage the day-to-day operations of our support team The manager will handle escalations drive team performance and work closely with cross-functional teams to continually improve support processes Key Responsibilities Oversee daily operations of the customer support team across email live chat and voice channels Manage and resolve customer escalations in a professional and timely manner Monitor and report on support metrics ticket volume resolution times customer satisfaction and proactively drive improvements Collaborate with Product Risk and Operations teams to identify recurring customer issues and root causes Train coach and mentor customer support agents and team leads ensuring high service standards Develop document and update Standard Operating Procedures SOPs for support processes Organize shift schedules manpower planning and resource allocation for high coverage and efficiency Implement customer feedback mechanisms analyze trends and suggest improvements Participate in customer onboarding and retention initiatives aligning support goals with business objectives Required Qualifications Experience Total 10-15 years of experience with a minimum of 5 years in customer support roles within fintech or financial services At least 3-5 years in a managerial or team lead capacity overseeing support teams Proficient in support platforms Zendesk Freshdesk or similar Solid analytical skills ability to interpret support data identify trends and drive results Excellent organizational planning and leadership abilities Strong interpersonal and written communication skills Familiarity with regulatory compliance financial operations or fintech product knowledge is a plus How to Apply Interested candidates please send your resume to madhur adrianaa com or message call HR Madhur Mishra on WhatsApp 91 (phone hidden) Job Types Full-time Permanent Pay 90 000 00 - 125 000 00 per month Benefits Health insurance Provident Fund Application Question s Do you have experience in customer support last 5 years in Fintech Finance or Insurance Industry How many peoples team you are handling currently How much you rate yourself in 0 10 in English communication skills What is your In Hand Salary per month Are you currently working or left you job If selected how soon can you join Experience Customer Support Manager 10 years Required Location Gurugram Haryana Required Work Location In person

📌 Customer Support Manager (Haryana)
🏢 Adrianaa Services
📍 Haryana