Overview WELCOME TO SITA We re the team that keeps airports moving airlines flying smoothly and borders open Our tech and communication innovations are the secret behind the success of the world s air travel industry You ll find us at 95 of international hubs We partner closely with over 2 500 transportation and government clients each with their own unique needs and challenges Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork Want to be a part of something big Are you ready to love your job The adventure begins right here with you at SITA PURPOSE Responsible for the proactive support of products so that there is high product performance that is continuously improved Responsible for identifying and resolving the root causes of operational incidents implementing solutions to improve stability and prevent recurrence Manages the creation and maintenance of the event catalog to trigger events and develops both manual remediation approaches and automated workflows to resolve alerts Oversees the deployment of IT services and solutions ensuring successful integration with minimal disruption Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations What will you do Define build and maintain support systems to ensure high availability and performance Handle complex cases for the PSO Build events to add to the event catalog for the relevant product or application Implement automation for system provisioning self-healing auto recovery deployment and monitoring Perform incident response and root cause analysis for critical system failures Monitor system performance and establish service-level indicators SLIs and objectives SLOs Collaborate with development and operations to integrate reliability best practices including moving to zero downtime architecture Proactively identify and remediate performance issues Problem Management Conduct thorough problem investigations and root cause analyses RCA to diagnose recurring incidents and service disruptions Coordinate with incident management teams and collaborate with PSO and Engineering teams to develop and implement permanent solutions Monitor the effectiveness of problem resolution activities provide regular reports on problem management activities and ensure continuous improvement Event Management Define and maintain an event catalog specifying active events thresholds and relevant remediation and optimize it for efficiency Develop event response protocols provide training to teams and ensure quick and efficient handling of incidents Collaborate with stakeholders to define events ensure coverage across the PSO and drive improvements based on post-event reviews and feedback Deployment Management Own the quality of deployments for the PSO ensuring a clear process and responsibilities are assigned for smooth implementation Develop and maintain deployment schedules conduct operational readiness assessments and manage deployment risk assessments to ensure service stability Oversee the execution of deployment plans coordinate resources communicate with stakeholders and continuously improve deployment processes based on feedback DevOps Management Manage continuous integration and deployment CI CD pipelines ensuring smooth integration between development and operational teams Qualifications EXPERIENCE KNOWLEDGE SKILLS Several years of experience in IT operations service management or infrastructure management including roles such as Site Reliability Engineer Problem Manager or DevOps Manager Proven experience in managing high-availability systems and ensuring operational reliability Extensive experience in root cause analysis RCA incident management and developing permanent solutions for recurring service disruptions Hands-on experience with CI CD pipelines automation system performance monitoring and the implementation of infrastructure as code Strong background in collaborating with cross-functional teams development operations engineering etc to improve operational processes and service delivery Experience in managing deployments risk assessments and optimizing event and problem management processes Familiarity with cloud technologies containerization and scalable architecture including experience with zero-downtime deployment strategies Functional Skills Collaboration Stakeholder Management Service Design Project Management Communication Compliance Risk Management Problem Solving Incident Management Change Management Innovation Technical Skills Cloud Infrastructure Automation AI Operations Monitoring Diagnostics Deployment Programming Scripting Languages Educational Background Bachelor s degree in Computer Science Information Technology Engineering or a related field Advanced degree Master s or equivalent is often preferred for senior positions Qualifications Relevant certifications such as ITIL CompTIA Security or Certified Kubernetes Administrator CKA Certifications in cloud platforms AWS Azure Google Cloud or DevOps methodologies e g Certified DevOps Skilled Certifications in specific tools like ServiceNow Jira or other relevant software platforms WHAT WE OFFER We re all about diversity We operate in 200 countries and speak 60 different languages and cultures We re really proud of our inclusive environment Our offices are comfortable and fun places to work and we make sure you get to work from home too Find out what it s like to join our team and take a step closer to your best life ever Flex Week Work from home up to 2 days week depending on your team s needs Flex Day Make your workday suit your life and plans Flex-Location Take up to 30 days a year to work from any location in the world Employee Wellbeing We have got you covered with our Employee Assistance Program EAP for you and your dependents 24 7 365 days year We also offer Champion Health - a personalized platform that supports a range of wellbeing needs Professional Development Level up your skills with our training platforms including LinkedIn Learning Competitive Benefits Competitive benefits that make sense with both your local market and employment status SITA is an Equal Opportunity Employer We value a diverse workforce In support of our Employment Equity Program we encourage women aboriginal people members of visible

📌 Senior Expert Service Operations (devops & Automation) (New Delhi)
🏢 SITA Switzerland
📍 New Delhi