Job Summary We are looking for a Customer Support Executive with at least 1 year of experience to handle customer inquiries resolve issues and ensure customer satisfaction The ideal candidate should have strong communication skills basic technical knowledge and the ability to manage customer interactions professionally Key Responsibilities Respond to customer queries via phone email chat or social media Provide accurate information about products services and policies Resolve customer complaints and escalate issues when needed Assist customers with order-related queries returns refunds and account updates Troubleshoot basic technical or service-related issues Maintain detailed and accurate records of customer interactions in CRM tools Follow up with customers to ensure their issues are fully resolved Achieve performance metrics such as customer satisfaction response time and resolution rate Skills Qualifications Minimum 1 year of experience in customer support or a related role Strong verbal and written communication skills Good problem-solving abilities and a customer-first attitude Ability to multitask and work under pressure Familiarity with CRM tools e g Zendesk Freshdesk or similar is an advantage Basic computer skills and the ability to quickly learn current systems Key Competencies Empathy and patience Active listening Conflict resolution Time management Team collaboration Job Types Full-time Permanent Pay 15 416 55 - 25 700 05 per month Benefits Health insurance Work Location In person

📌 Customer Support Associate (Tamil Nadu)
🏢 Firebee techno services
📍 Tamil Nadu