About the Company We are a creative and fast-growing clothing design firm dedicated to delivering high-quality trend-forward apparel and providing exceptional customer experiences To strengthen our customer relationship team we are looking for a passionate and dedicated CRM Executive Role Overview The CRM Executive will be responsible for building and maintaining strong client relationships handling customer queries ensuring timely communication and supporting the sales and design teams to provide a seamless customer journey Key Responsibilities Manage and maintain client databases through the CRM system Handle customer inquiries via phone email and in-person interactions with professionalism Build long-term relationships with clients to increase customer loyalty Coordinate between design production and sales teams to ensure smooth order processing and client satisfaction Monitor client feedback identify pain points and suggest process improvements Assist in managing order follow-ups delivery timelines and payment updates Prepare reports on customer engagement retention and satisfaction for management review Support marketing initiatives by tracking customer interactions and responses Requirements Bachelor s degree in Business Administration Fashion Management or related field 2-5 years of proven experience in CRM customer service or client servicing experience in the fashion apparel industry preferred Proficiency in MS Office Suite and CRM tools software Excellent verbal and written communication skills Strong interpersonal skills and customer-oriented approach Ability to multitask manage priorities and work under deadlines Key Skills Customer Relationship Management Communication Negotiation Problem Solving Coordination Teamwork Attention to Detail What We Offer An opportunity to work with a creative team in the fashion and clothing industry A dynamic work environment with growth and learning opportunities Competitive salary package 20k to 25k Exposure to the latest fashion trends and client engagement practices Job Type Full time Pay 20 000 00 - 25 000 00 per month