We are seeking a Senior Software Engineer to architect and deliver the internal platforms and services that drive developer productivity efficiency and engineering excellence In this role you will Own Operational Excellence Lead and support key operational activities identifying opportunities resolving bottlenecks and ensuring system reliability Collaborate Across Functions Partner closely with Product Management QA and other stakeholders to translate requirements into robust scalable solutions Unify Distributed Teams Coordinate efforts across multiple geographically dispersed groups to deliver cohesive high-quality products on schedule You re a self-starter with a keen understanding of both development and operations adept at balancing strategic vision with hands-on execution If you re passionate about empowering engineers to build great software we d like to hear from you About You - experience education skills and accomplishments Education Bachelor s degree in computer science Engineering Technology or equivalent skilled experience Professional Experience 3 years designing developing and supporting enterprisegrade software solutions Core Technical Skills Java 8 and Spring Boot XML and JSON processing Oracle Cassandra Microservices design and implementation Linux system administration and shell scripting AWS Logging and monitoring tools What will you be doing in this role Drive scalable operational excellence While you ll still troubleshoot IAM and other technical requests from internal and external customers your primary mission is to identify trends pain points and systemic gaps then architect solutions that eliminate repetitive work Optimize support processes Oversee the full lifecycle of incident management ticketing documentation SLA tracking and customer communications Design longterm enhancements Go beyond quick fixes Perform root cause analyses during support activities then lead the design and rollout of self-service tools automated remediation scripts and platform improvements that prevent issues from recurring Build and instrument support tooling Conceptualize prototype and deliver dashboards alerting systems and predictive utilities that provide real-time visibility into operational health and empower teams to preempt disruptions Collaborate on robust architectures Partner with solution architects and development squads to integrate your operational solutions into component level designs and CI CD pipelines ensuring reliability and scalability are baked in from the ground up Champion code quality and best practices Conduct strategic code and design reviews of support related projects offering guidance that reinforces maintainability security and efficiency across our platform About the Team Our team s mission is to enable Clarivate s business lines to bring their ideas to market more quickly with higher quality to create better outcomes for our customers Our team sits centrally within Clarivate and creates capabilities frameworks and best practices that power our customer-facing products Hours of Work Full time 40hrs week Hybrid mode At Clarivate we are committed to providing equal employment opportunities for all qualified persons with respect to hiring compensation promotion training and other terms conditions and privileges of employment We comply with applicable laws and regulations governing non-discrimination in all locations