Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us About the Role Involved in every phase of SDLC Senior SETs at Freshworks are in complete ownership of the testing component of the organization s cutting-edge projects Interfacing very closely with developers they provide expertise in the planning constructing execution and the successful deployment of programs and products In the landscape of challenging and competitive product markets that demand high reliability a SET is responsible for developing and integrating test algorithms test cases automation scripts and uncover potential bugs before anyone else can They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment All of our Senior SETs are highly responsive flexible adapt to succeed all within an open collaborative peer environment solving problems in insightful ways This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies About the Team The Team enforces manufacturability and testability ensuring a successful and robust end-product Freshworks relies on this team to drive better software architecture and design promote proper development practices bug prevention strategies eliminate weak spots among others This is a team that knows what is right learns from each other and is passionate about upholding Freshworks reputation in a world-class product market Responsibilities Participate in Planning meetings and provide Testing estimations for Manual and Automation Work closely with Product Stakeholders Analyze requirements design and review detailed test plan and Test cases and execute them Understands the flow of code and how it interacts with different components and provide better Test coverage Develop and execute automation scripts for newly developed features Modify existing framework to augment feature testing needs Continuously monitor automation test results and ensure no random test failures in automation Identify the cross-browser platform impacts during the planning phase and ensure high test coverage Identify quality assurance process gaps and suggest actions for improvement Ensures Zero defect leakages Contribute Non-functional Testing aspects - Performance Security and Translation Work closely with the Development team and ensures code is delivered with high code coverage Add Test hooks to improve Test and Automation Coverage Contribute to continuous Integration and Continuous Deployment Qualifications 4 - 7 years of experience in Automation testing Passionate about QA and breaking software systems Knowledge of Software Testing concepts and methodology Understanding of Web fundamentals HTML JavaScript CSS Server Side Programming and Database Good programming skills Java Ruby Python node js JavaScript Object Oriented Programming concepts Knowledge of Test Automation approaches and frameworks Hands on experience in UI and API Automation Understanding of Performance and Security Testing Knowledge on any of performance Testing Tools Jmeter Loadrunner Gatling Understanding of Continuous Integration and Continuous Deployment Knowledge on any of Continuous integration tools Jenkins Travis Teamcity Good Analytical and Problem Solving Skills Valuable verbal and written communication skills Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business