Key Responsibilities Handling inbound and outbound calls Responding to customer inquiries providing information and resolving issues related to products services or accounts Resolving customer issues Identifying the root cause of problems offering solutions and escalating complex issues to supervisors when necessary Providing product information Explaining features benefits and usage of products or services to customers Maintaining customer records Updating customer information documenting interactions and ensuring accurate records in the CRM system Meeting performance targets Achieving goals related to call volume resolution time and customer satisfaction Upselling and cross-selling Identifying opportunities to introduce additional products or services to customers Providing excellent customer service Maintaining a qualified and courteous demeanor demonstrating empathy and building positive relationships with customers Following communication scripts and procedures Adhering to established guidelines while also adapting to individual customer needs Collaborating with team members Sharing information providing support and contributing to team goals Job Types Full-time Permanent Fresher Pay 9 296 02 - 15 000 00 per month Work Location In person

📌 Call Centre Executive (Tamil Nadu)
🏢 Important Business
📍 Tamil Nadu