About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members The company optimizes the entire member patient experience through service offerings for clinical case management member engagement provider solutions payment integrity claims cost containment and analytics Sagility has more than 25 000 employees across 5 countries The role of an executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction Job title Executive-Coding Education Any graduates or post graduate preferably science background Experience 1 5 years experience in HC domain coding related field Roles Responsibilities Possess basic knowledge of Healthcare Good reasoning and analytical skills Able to communicate fluently in the language required for the function location Active listening skills Passion to learn Influencing skills Ability to comprehend the employee requirements well Adhere to attendance and punctuality norms Acquiring knowledge skills of related areas of the process Processing claims developing projects handling calls as per the process guidelines Adhering to the SLA and understanding Quality Auditing parameters Meeting assigned productivity goals Understanding and adhering to quality standards Meeting TAT Ensure adherence to external and internal quality and security standards HIPPA ISO Skills Exceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution skills Proficiency with the necessary technology including computers software applications phone systems etc Ability to improve and or transform teams processes across functions within the organization Ability to drive individual teams and department efficiency and productivity through effective and efficient metric management Strong coaching and leadership skills ability to develop and motivate employees towards improved performance Ability to delegate and manage work loads and projects across functions within the organization Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools Capacity to operate in a complex global environment with ease and fluidity while driving and influencing results Robust operational and financial acumen executive presence and the ability to lead multiple sites Ability to problem solve handle conflict anticipate issues concerns troubleshoot problems and proactively institute creative solutions Advanced customer focus and customer service skills Ability to multitask and remain calm under pressure especially during peak hours or intense situations Ability to handle reporting financial analysis cost-effectiveness cost-benefit etc budgeting Experience with Client relationship management is preferred Location BLR Surya Wave BuildingIndia