PLATFORM SOLUTIONS In Platform Solutions PS we power clients with cutting-edge and customer-centred financial products We bring the best qualities of a technology player and combine that with the best attributes of a large bank PS is comprised of four main businesses underpinned by engineering operations and risk management Transaction Banking a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator a platform for clients to launch list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience YOUR IMPACT We are looking for a professional who wants to use their skills and experience to help deliver on operations agenda while challenging themselves to further their career at Goldman Sachs JOB SUMMARY AND RESPONSIBILITIES To support team deliverables that utilize your expertise to ensure successful outcomes across team members and collaborating teams Provide clear and transparent work objectives milestones and success metrics in your area of expertise to oversee and co-ordinate successful team outcomes Collaborate closely with other teams to manage interdependencies risks and resourcing to support portfolio delivery Demonstrate effective diversity and inclusive team management within their team and the wider organization Identify process improvements by performing root cause analysis and address them Raise awareness track next steps partner with technology to address the risks and build for scale Engage with product teams on strategic priorities for growth initiatives Provide ongoing coaching and support of leaders within Fraud Operations Active engagement contribution to onsite support and employee engagement initiatives in the Operations site BASIC QUALIFICATIONS 5 Experience with retail consumer banking products i e credit cards consumer loans deposit checking products bank including knowledge of quality assurance processes 5 years of experience in electronic online banking or contact center operations Broad-based knowledge of Fraud Fraud detection prevention and Investigation Transaction Disputes and or operations including applicable regulatory requirements Ability to recognize gaps in processes and escalate to necessary stakeholders 4 years work experience managing a team Ability to drive a culture of risk management and compliance while delivering a world class customer experience Experience fostering business relationships across multiple sites and regions with high engagement and accountability Ability to communicate effectively with senior management key stakeholders and counterparts Self-starter with strong organizational skills and the ability to drive multiple projects concurrently Proven ability to apply strategic thinking to complex organizational and business issues Experience with MS-Office Outlook PREFERRED QUALIFICATIONS Bachelor s degree in finance or related field Experience in a customer experience or data analytics role at a financial institution Proficient in data visualization tools such as Tableau 4 years experience managing a team Excellent communication skills both written and orally A team player who is also able to work independently to deliver in a fast-paced work environment Attention to detail with the ability to act with urgency and escalate issues as and when necessary Ability to liaise with different teams and stakeholders with confidence to assist with investigations Strong analytical and problem-solving skills Strong interpersonal and organizational skills Ability to understand complex problems and identify potential solutions Able to adapt to change positively and quickly ABOUT GOLDMAN SACHS At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow Founded in 1869 we are a leading global investment banking securities and investment management firm Headquartered in New York we maintain offices around the world We believe who you are makes you better at what you do We re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs Learn more about our culture benefits and people at GS com careers We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process Learn more https www goldmansachs com careers footer 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