1 Talent Acquisition Recruitment Develop and execute recruitment strategies for BPO positions e g agents team leads trainers Conduct screening interviews reference checks and onboarding Build a strong talent pipeline for future hiring needs 2 Onboarding Orientation Create structured onboarding programs tailored to BPO requirements Facilitate induction sessions and ensure new hires understand the company culture code of conduct and processes 3 HR Policy Development Compliance Develop update and enforce HR policies employee handbooks and SOPs Ensure compliance with labor laws workplace regulations and internal policies 4 Performance Management Set up and manage performance evaluation systems Monitor productivity attendance and KPIs of employees especially call center metrics like AHT FCR etc Address underperformance and implement performance improvement plans PIPs 5 Training Development Identify skill gaps and coordinate soft skills communication and process training for BPO staff Support continuous learning initiatives and upskilling programs 6 Employee Engagement Retention Plan and execute engagement activities to maintain morale and reduce attrition Conduct regular one-on-ones stay interviews and exit interviews Build a positive work culture especially in a high-stress BPO environment 7 Payroll Benefits Administration Oversee attendance tracking leave management and salary processing Manage employee benefits such as ESI PF insurance etc as per statutory requirements 8 Disciplinary Action Grievance Handling Handle conflicts misconduct and grievances with a balanced and compliant approach Implement disciplinary procedures fairly and in a timely manner 9 HR Reporting Documentation Maintain accurate records of employee data hiring terminations and HR metrics Prepare HR reports for management and stakeholders 10 Support to Senior Management Advise the leadership team on HR best practices staffing challenges and people strategies Play a strategic role in scaling HR operations as the BPO grows Job Type Full time Pay 15 615 03 - 30 000 00 per month Schedule Day shift Supplemental Pay Yearly bonus Work Location In person

📌 Hr Manager (Kerala)
🏢 SCM BPO
📍 Kerala