Category Cyber Security Main location India Karnataka Bangalore Position ID J0625-1454 Employment Type Full Time Position Description Title Security Incident Manager Location Bangalore Hyderabad Pune Mumbai and Chennai Shift Morning Shift Experience Min 3 years of relevant experience in Security Incident Management Remedy ticketing systems Role Description The Incident Management is member of the CGI Global Security Operations Center Security Operations team As an Incident Manager you are part of a energetic team that works to ensure efficient and timely coordination of security events The Incident Manager is responsible for the assignment follow up and closure of security incidents assigned to the GSOC This position offers flexible work hours experience with multiple industry leading security tools and exposure to CGI upper management The Incident Manager demonstrates an in-depth understanding of Incident management In addition this position requires the ability to communicate in both verbal and written forms technical information in a non-technical manner Key Responsibilities Triage security incidents assigned to GSOC Review and reassign security incidents requiring action from technical teams external to GSOC Manage unresolved severity 1 2 and 3 security events and incidents in a timely manner until resolution Provide regular updates to Global Security team and business management Coordinate technical conference calls to facilitate resolution of security incidents Monitor actions to investigate and remediate security incidents in systems and services Assist with and coordinate the implementation of agreed upon remedies and preventative measures Accurately document overall progress and resolution of security incidents Identify gaps and propose improvements on day to day security incident handling processes Education Any IT or Cyber Security degree is an asset Certifications ITIL Certified is an asset EC-Council Certified Incident Handler certification is an asset SANS Certified Incident Handler GCIH certification is an asset Experience The candidate should have expertise and experience 3 years in at least two of the following areas Incident Management Security Incident Management Experience with Remedy ticketing systems Knowledge of IT Service Management with specific emphasis on Incident Management 5 to 7 years of experience in an IT or Security support environment SOC helpdesk network server administrator etc Key Skills and Competencies Excellent English communication skills both written and oral Strong leadership skills along with strong analytical skills Strong Organizational skills Attention to detail Ability to operate with minimal supervision including the capability to prioritize incidents Availability to work flexible hours during the day between 7 am and 6 pm Availability to participate in on-call rotation Ability to convey complex topics in a clear non-technical manner Comfortable speaking with senior management Skills Incident Management IT Service Management Security Operations Center What you can expect from us Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world