DESCRIPTION Amazon com Inc is a US-based multinational electronic commerce company headquartered in Seattle Washington Jeff Bezos founded Amazon com Inc in 1994 and launched it online in 1995 Amazon com started as an online bookstore but soon diversified selling DVDs CDs MP3 downloads computer software video games electronics apparel furniture food and toys Amazon has established separate websites in Canada the United Kingdom Germany France Italy Japan and China Today as a market leader in online retail Amazon product lines include Amazon com A9 com IMDb Kindle Amazon Web Services Alexa com Audible com A2Z Development Alexa Internet and Endless com Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management We know that learning through experience is what transforms talented people into great leaders Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability Our Operations setting presents the candidates with great challenges in dealing with front line management and driving scalable and continuous improvements across our Fulfillment Centers Supply Chain Transportation execution teams Role and Responsibilities Overall RFM will be responsible for the safety compliance availability and cost of the Fleet DSP EDSP and IH S channel in the region The leader will execute the central strategy on fleet and leverage regional best practices This person will play a central role within the larger OTR ops organization The leader will drive four critical KRAs 1 Suitable fleet availability capacity 2 fleet utilization costs 3 fleet Compliance Safety Quality and 4 STL for fleet product program launches scale up Under these work streams RFM will also own and resolve on-ground fleet related escalation regional payment execution Between 2 L5s van manager will be responsible for DSP EDSP fleet related work for all above work streams and XPT manager will be accountable for IH S connections fixed fleet In each zone RFM will initially drive standardization of 3 5k vans in DSP EDSP and IH S business working with 100 partners across 200 AMZL EDSP stations In upcoming years the scope will also increase as we will convert 2W network to small L3s and bring in standardization amongst IH S stores for fleet starting with HD store deliveries This leader will help us drive fleet availability and own strategic goal on Armada expansion for uniform fleet driver experience Conversion to EVs at a zonal level for 2 3 4 Ws will involve influencing the partners to adopt greener MOTs to convert 50 of last mile van network to EVs by 2026 YE and 30 of biker network to EVs by 2027 YE Under this leader will also contribute to carbon foot print reduction RFM will be key to drive safety tech product adoption and adherence with a goal to run 95 compliance network on DVIC Daily vehicle inspection checklist and VSA vehicle safety audits to ensure quality of the vans To run the network with 100 regulatory compliant fleet is another critical area where we have business continuity risk and is left at partners currently Details on all work streams are as follows 1 Fleet Availability Capacity Under this area of work RFM will be responsible to plan required DSP fleet count IH S connection van counts and fixed van requirements For EDSP as well RFM will support fleet availability via Armada wherever applicable and other market providers RFM will partner with S OP and ops together to first plan the optimized capacity and work with business coaches partners to ensure availability deployments This leader will control the ad-hoc requirements at a site level and will ensure scheduling adherence The key responsibility of RFM will also be to drive fleet standardization on specifications OEM make-models etc via van managers which is backward from business requirement RFM will also work for peak planning While we will build capacity planning charter in DSP centrally this leader will own VORR vehicle operational readiness rate metric goal for respective zone 2 Fleet Utilization Costs RFM will monitor drive productivities fleet utilization for respective zones and hence will be responsible for costs associated with the fleet The leader track daily level utilization and will partner with ops and DSPs to bridge the gaps to drive cost efficiencies RFM will also partner with finance central pricing leader to provide insights on region specific inputs In the current construct RFM will drive the compliance on nomenclature updates for mapping the right MOT and will ensure compliance on the ground The leader will own the channel specific CPS goal for respective zone to run the fleet optimally In addition to the cost goal Payment execution for IH S fixed vans will be the critical part of this charter which will be managed by XPT manager This will involve rate negotiations POs processing invoices and on time payments to the vendors 3 Fleet Compliance Safety Quality RFM will be the regional lead for health and safety of fleet RFM will ensure vehicles are roadworthy and compliant with local regulations by performing audits and collating regional feedback through partnership with Fleet Compliance and Safety teams Globally as well RFM s key responsibility is to conduct fortnightly VSA for each vehicle mapped under them and ground the fleet in case of non-compliance In India we launched VSA in 2023 but till date have seen low adoption of this tech RFM will be responsible for checking running the quality fleet in last mile while conducting VSAs and monitoring the vehicle health The RFM will also be SME for telematics related dashboards for the zone and will drive actions on driver s behaviours for safe driving Based on legal compliance requirements the leader will conduct trainings ensure adherence on roadworthy guidelines For AMZL standard fleet Armada RFM will work with the partners to drive on time scheduled maintenance repairs which can impact quality cost both With the upcoming stricter guidelines under motor vehicle act on vehicle fitness and specific MOT like EV related pushes RFM will drive change management in the region on new compliance requirements 4 STL for fleet product program launches scale up RFM will be the Single Threaded Leader for product and program launching across regions The fleet manager will launch fleet operations initiatives and fleet-related programs While RFM will partner with central capacity planning and fleet team to design and finalize programs and operational plans this leader will lead the execution and set regional mechanism for effectiveness As per currently visible programs RFM will own the regional Armada scale-up L3 vehicle deployments D D to DCD conversion support CTO implementation drive fleet standardization adherence ensure MOT nomenclature compliance and sustainability related goals 5 Change Management on-ground trainings We are currently at a safety tech parity of 23 vs we plan to go to 77 in next three years In addition we plan to change our ways of working to move to centrally plan the routes via CTO and assign capacities based on ECP enhanced capacity planning mechanism We also plan to drive standard fleet to optimize our productivities and move away from region specific rate cards customization All these changes require strong change management and working closely with ops partners to drive adoption and adherence RFM will support launching of the SOPs and train on-ground teams to run the fleet effectively 6 Fleet related escalation management on-ground support RFM will be the first point of contact for partners and station teams for fleet related concerns To drive smooth connects RFM is expected to create and set up mechanism to track and monitor key metrics and deep dive conduct required business reviews with DSPs ops leaders BASIC QUALIFICATIONS 3 years of employee and performance management experience Bachelor s degree or equivalent or 2 years of Amazon blue badge FTE experience Work a flexible schedule shift work area including weekends nights and or holidays PREFERRED QUALIFICATIONS 1 years of performance metrics process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Job details IND MH Mumbai Fulfillment Operations Management