About Us Diligent is the AI leader in governance risk and compliance GRC SaaS solutions helping more than 1 million users and 700 000 board members to clarify risk and elevate governance The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster At Diligent we re building the future with people who think boldly and move fast Whether you re designing systems that leverage large language models or part of a team reimaging workflows with AI you ll help us unlock entirely new ways of working and thinking Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity The future belongs to those who keep learning and we are building it together At Diligent you re not just building the future - you re an agent of positive change joining a global community on a mission to make an impact Learn more at diligent com or follow us on LinkedIn and Facebook Position Overview We are seeking a highly skilled and dynamic SaaS Training Specialist II to join our team The ideal candidate will be responsible for developing and delivering comprehensive training programs that enhance the proficiency and productivity of our clients This role requires a deep understanding of SaaS solutions exceptional communication skills and the ability to convey complex concepts in an accessible manner As a crucial member of our organization you will play a pivotal role in ensuring that our clients maximise the value of our software offerings This is a fantastic chance to develop your career in rewarding and meaningful ways as you interface directly with Directors Executives Administrators Corporate Legal Counsel and IT teams at top global companies nonprofits and government agencies Shift Timing 4 30 AM - 1 00 PM IST Key Responsibilities Develop and deliver comprehensive training programs tailored to the needs of our clients Ensure that training you deliver helps clients effectively utilize our SaaS solutions Conduct training sessions using various platforms and methods to accommodate client preferences Assess and evaluate the training needs of clients and customize programs to address specific requirements Measure and analyse the effectiveness of your training by collecting client feedback through surveys Make use of performance metrics to continuously analyse and improve your approach to training Stay updated on industry trends and best practices in training and development to improve your skillset Provide ongoing support and follow-up training to clients to ensure retention and application of knowledge Maintain detailed records of training activities client progress and feedback to inform future training Work proactively with other client-facing teams to address client need Follow company best practices to enhance client satisfaction and promote engagement Required Experience Skills Bachelor s degree in education human resources or related field preferred 3-5 years of software training experience Strong understanding of adult learning principles Training development and instructional design understanding a plus Excellent presentation communication and interpersonal skills Proficiency in using training software and tools Ability to manage multiple projects and prioritise tasks effectively Strong analytical and problem-solving skills A desire to collaborate with a deep understanding of the technology behind SaaS Superb personal organizational skills to ensure all client commitments are met Other language abilities a significant plus A strong client focus with the ability to deliver extremely high levels of client satisfaction Desired Experience Skills Experience with corporate governance corporate legal teams or entity management as a plus What Diligent Offers You Creativity is ingrained in our culture We are innovative collaborators by nature We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programs to name a few We have teams all over the world We may be headquartered in New York City but we have office hubs in Washington D C Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney Diversity is important to us Growing maintaining and promoting a diverse team is a top priority for us We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding Diligent created the contemporary governance movement Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability - to lead with purpose Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place Headquartered in New York Diligent has offices in Washington D C London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney To foster strong collaboration and connection this role will follow a hybrid work model If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50 of the time We believe that in-person engagement helps drive innovation teamwork and a strong sense of community We are a drug free workplace Diligent is proud to be an equal opportunity employer We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender including sex stereotyping and gender identity or expression medical condition including but not limited to cancer related or HIV AIDS related genetic information or sexual orientation in accordance with applicable federal state and local laws We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also Diligent s EEO Policy and Know Your Rights We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability you may contact us at recruitment diligent com To all recruitment agencies Diligent does not accept unsolicited agency resumes Please do not forward resumes to our jobs alias Diligent employees or any other organization location Diligent is not responsible for any fees related to unsolicited resumes

📌 Training Specialist Ii (Karnataka)
🏢 Diligent
📍 Karnataka