Job Req ID 47733 Location Mumbai IN Function Retail About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment prospect without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Lead - Vi Stores Job Level Designation M3 Function Department Postpaid Vi Store Operations Reports to Head - Vi Stores Operations Location Mumbai Job Purpose To drive and facilitate Vi Stores adherence to the defined national processes deliver on the agreed productivity of experience led sales and ensuring service excellence through zero service denials and resolution of all non-network service issues at the touch points Key Result Areas Accountabilities The incumbent would require to be a keen observer of market dynamics competition Devise strategy to widen market penetration simultaneously look at strategies to increase Revenue Market Share RMS and Customer Market Share CMS in that market for Vi stores Assisting National Vi Store Retail operations head in target planning and budget allocation Running Projects for retail business for various key business deliverables Periodically revisiting the efficacy of the NIP construct of the Vi Stores work force and come up with recommendations to evolve as per the business needs along Keep a tab on the movement of the KPIs in tandem with the R R programs being run for Vi Stores To Ensure Commercials Legal compliance Go to Market and Last mile delivery Fulfilment in all National project Digital Adaptation of Sales Processes- To Drive projects nationally which enhances digital adaptation in various acquisition process To drive tech enablement and automation projects to meet changing business dynamics and redistribution landscape Implementation of productivity tools with focus on increasing productivity and establishing performance culture Lead integration projects-Integration projects and Process compliance to enhance Customer Experience across and footprints nationally Driving methods of constantly improving on customer service elements leading to better TNPS control on complaints EQ scores Setting up a governance and following up with Circle Vi Store Head for CAPA of complaints and processes to drive business process re-engineering Full ownership of complaints accrued from Vi stores as a part of escalation management Core Competencies Knowledge Experience Proven operation excellence Problem solving strategic analytical capabilities Process improvement mind set Ability to influence other functions for alignment on priorities related to the Vi Stores vertical Must have technical professional qualifications Preferably an MBA 10 years of experience in Retail Own Stores Operations Management No of Direct Reports nil Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership