Primary Roles Responsibilities Hiring Voice Engineer Work Location Lucknow - UP State - as resident engineer - Under Gurgaon office Qualified candidates will have hands on experience with Avaya Communication Manager Avaya System Session Manager Avaya Application Enablement Services Avaya Call Management System Avaya Media Gateways Avaya Soft Clients One-x Avaya Agent For Desktop Equinox Workplace Avaya Hard Phones 16xx 96xx J Series K Series B Series Avaya Nice or Verint Call Recorders Candidate must have experience with listed skills Providing Tier 1-2 support for enterprise Avaya network Managing complex voice projects across all teams Troubleshooting and problem identification Working w equipment vendors and telecom providers to resolve issue Monitoring and resolving service requests based on SLAs Communications skills across many concurrent deployment teams management Knows data VoIP principles supporting converged voice data network workplace Working knowledge of supporting telephony contact center products The candidate will be expected to Support maintain current telecom systems and services in enterprise network Provide advanced telecom support admin Perform software installations Upgrades Maintenance Patching Support beyond moves adds changes Take lead in updating customer on regular basis and avoid escalations Education Experience Requirement Education Diploma Graduate Experience 4 years of relevant SI Solutions experience from IT T Industry background Supervisory Responsibility This position has no direct reports