Salary 20 000 - 25 000 month Experience 1-2 years preferred in e-commerce or operations What You ll Do Order Logistics Handling Process daily orders from our website and marketplaces Generate shipping labels and invoices Coordinate with courier partners Shiprocket Delhivery etc Ensure timely pickups and deliveries Track shipments and resolve delays RTOs and delivery issues Returns Replacements Manage return and exchange requests Coordinate pickups and ensure quick reshipments Maintain a return tracker and reduce repeat issues Customer Support Email WhatsApp Instagram DM Respond to customer queries politely and promptly Share tracking updates and solve order issues Follow up on feedback and create a smooth experience Reporting Coordination Update daily order and dispatch reports Flag fast-selling or low-stock items Work closely with the packing and inventory team Skills You ll Need Basic knowledge of Excel Google Sheets Comfortable with email WhatsApp Instagram Positive spoken and written English Responsible organised and calm under pressure Prior e-comm or customer service experience is a bonus Success in This Role Looks Like Orders dispatched within 24-48 hours Quick and helpful customer responses Low return and complaint rates Neat and timely daily updates

📌 Logistics & Customer Care Executive (India)
🏢 Vishnu HR Solution
📍 India