Job description Job Summary We are looking for a seasoned Chief Customer Officer CCO with strong experience in the mobile industry to lead customer service operations at our mobile repair centre in Hyderabad The ideal candidate will be responsible for creating a seamless customer experience improving service standards and driving customer satisfaction and loyalty across all touchpoints Key Responsibilities Oversee end-to-end customer service operations at the repair centre Ensure timely and quality resolution of customer issues complaints and escalations Develop and implement customer service protocols SOPs and feedback systems Monitor daily customer interactions across walk-ins calls and digital channels Coordinate with technical and logistics teams to ensure smooth service delivery Analyze customer feedback and drive continuous service improvements Train and manage front office and customer care teams Handle high-value or VIP customers personally if required Use CRM tools for data-driven customer engagement and issue tracking Requirements Minimum 1 years of experience in the mobile repair mobile service industry Proven experience in managing customer-facing teams and operations Solid understanding of mobile device service processes repair warranty replacements Excellent communication problem-solving and leadership skills Proficient in CRM software and service tracking systems Language English Hindi and Telugu preferred Customer-first mindset with the ability to manage pressure situations Job Type Full-time Pay 19 000 00 - 25 000 00 per month Schedule Day shift Experience Customer relationship management 1 year Required Language English Required Work Location In person

📌 Cco (customer Care Officer) Mobile Repair (Bihar)
🏢 Skylane Dronetech
📍 Bihar